Terms Of Service
TERMS OF SERVICE — PROTEINXP
1. Overview
This website is operated by ProteinXP. Throughout this document, the terms "we", "us", and "our" refer to ProteinXP.
By accessing our website, purchasing our products, or engaging with any service offered through this platform, you agree to be fully bound by these Terms of Service. If you do not accept these terms in their entirety, please discontinue use of this website immediately.
Our online store is powered by Shopify Inc., a world-class e-commerce platform enabling us to deliver a seamless shopping experience.
We reserve the right to revise these Terms at any time. Your continued use of the website following any such revision constitutes your acceptance of the updated Terms.
2. Eligibility & Acceptable Use
By using this website, you represent and warrant that:
- You are at or above the legal age of majority in your jurisdiction.
- You will not use this website or its services for any unlawful, unauthorized, or prohibited purpose.
- You will comply with all applicable local, national, and international laws and regulations at all times.
Any misuse of this website may result in the immediate suspension or permanent termination of your access to our services, without notice or liability.
3. Products & Services
ProteinXP takes pride in offering premium-quality nutritional products. Please note the following:
- Certain products may be available exclusively online and in limited quantities.
- We make every reasonable effort to ensure that product descriptions, pricing, and imagery are accurate and up to date. However, we do not warrant that all information is complete or error-free at all times.
We reserve the right, at our sole discretion, to:
- Adjust product pricing without prior notice.
- Limit quantities available for purchase.
- Discontinue any product or service at any time.
All returns and exchanges are governed by our Return Policy, available on this website.
4. Orders & Billing
ProteinXP reserves the right to decline or cancel any order at its sole discretion. This includes, but is not limited to, orders that appear to involve:
- Duplicate customer accounts
- The same payment method across multiple orders
- The same billing or shipping address used to circumvent purchase limits
You agree to provide accurate, current, and complete billing and account information and to update such information promptly when required.
5. Pricing & Service Modifications
All pricing is subject to change without prior notice. ProteinXP reserves the right to modify, suspend, or discontinue any portion of the website or its services at any time, without liability to you or any third party.
6. Third-Party Services & Links
This website may contain links to third-party websites, tools, or services. ProteinXP does not control, endorse, or assume responsibility for the content, accuracy, or availability of any third-party platform.
Any engagement with third-party services is entirely at your own risk. We strongly encourage you to review the terms and privacy policies of any third-party website before interacting with it.
7. User Content & Submissions
By submitting reviews, feedback, suggestions, or any other content to ProteinXP, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, edit, publish, and distribute such content across any medium.
You warrant that any content submitted will not:
- Violate any applicable law or regulation.
- Infringe upon the intellectual property rights of any third party.
- Contain harmful, defamatory, obscene, or malicious material.
- Misrepresent your identity or impersonate any individual or entity.
ProteinXP reserves the right to remove any content that violates these terms, without notice or obligation.
8. Communications — SMS, RCS & WhatsApp
By providing your contact information — whether during checkout, account creation, or subscription to updates — you consent to receive communications from ProteinXP via:
- SMS and RCS messaging
- Email and other digital channels
Such communications may include:
- Order confirmations and transaction alerts
- Shipping and delivery notifications
- Customer support correspondence
- Promotional offers, campaigns, and product launches
Message frequency will vary. Standard message and data rates may apply depending on your mobile carrier.
You may opt out of promotional communications at any time by:
- Following the unsubscribe instructions within any message
- Replying STOP to any SMS or RCS message
- Contacting us directly at support@proteinxp.com
All communication preferences are managed in accordance with our Privacy Policy and applicable telecom regulations, including TRAI guidelines.
9. Personal Information
The collection and use of your personal information is governed by our Privacy Policy. While we implement robust and industry-standard safeguards to protect your data, we cannot guarantee absolute security against all potential threats. We encourage you to exercise discretion when sharing personal information online.
10. Errors & Inaccuracies
Despite our commitment to accuracy, this website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping timelines.
ProteinXP reserves the right to correct any such errors and to update, modify, or cancel orders where inaccuracies are identified — without prior obligation to you.
11. Prohibited Uses
You may not use this website for any of the following:
- Any unlawful, fraudulent, or unauthorized purpose
- Violation of any applicable law or regulation
- Infringement of intellectual property or proprietary rights
- Transmission of malware, viruses, or any harmful code
- Unauthorized collection or harvesting of personal data
- Interference with the security, integrity, or operation of this website or its infrastructure
Violation of any of the above may result in immediate termination of access and, where applicable, legal action.
12. Disclaimer of Warranties
All products and services offered through this website are provided on an "as is" and "as available" basis. ProteinXP makes no warranties — express or implied — regarding the uninterrupted, secure, or error-free operation of this website or any service offered herein.
13. Limitation of Liability
To the fullest extent permitted under applicable law, ProteinXP and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from:
- Your use of, or inability to use, this website or its services
- The purchase or consumption of any product
- Errors, omissions, or inaccuracies in website content
14. Indemnification
You agree to indemnify, defend, and hold harmless ProteinXP, its affiliates, directors, employees, and service partners from and against any and all claims, liabilities, damages, losses, or expenses — including reasonable legal fees — arising from your violation of these Terms or your misuse of this website.
15. Severability
Should any provision of these Terms be found unlawful, void, or unenforceable under applicable law, that provision shall be deemed severed from this agreement. All remaining provisions shall continue in full force and effect.
16. Termination
ProteinXP reserves the right to suspend or permanently terminate your access to this website and its services at any time, with or without notice, in the event of a breach of these Terms.
All obligations and liabilities incurred prior to termination shall survive and remain binding.
17. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Himachal Pradesh, India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the competent courts in Himachal Pradesh.
18. Amendments to These Terms
ProteinXP may revise these Terms of Service periodically. All updates will be published on this page. Your continued use of the website following any amendment constitutes your acceptance of the revised Terms.
19. Contact Us
For any questions, concerns, or legal inquiries regarding these Terms of Service, please reach out to us:
ProteinXP 📧 support@proteinxp.com